At Collins Hume, we are committed to providing outstanding service.
As part of our commitment, we guarantee our work will be performed with the utmost care and skill by our highly trained professionals in the most timely and efficient manner. Your satisfaction is our primary concern.
We do not normally give refunds and will endeavour at all times to address and rectify any concerns you may have as to the suitability or quality of our service to your requirements.
Under certain circumstances, it may be necessary to offer a refund, however, these circumstances will not include where:
- you simply change your mind or no longer require the service
- you have found an equivalent service at a cheaper price elsewhere
- information provided by you was inaccurate or incomplete
- information requested by us was not provided within a reasonable time